Meet Our Team
Our ShadowBox team is comprised of talented individuals with backgrounds in Business, Psychology, Education and Sociology. With our team’s foreign language skills, collaborations with international partners, and quantitative and qualitative research experience, we bring an appreciation and understanding of culture to our work.
Gary Klein, Ph.D., is the President of ShadowBox LLC. He authored Sources of Power: How People Make Decisions, and four other books plus three co-edited volumes, and is known for the cognitive models he described, such as the Recognition-Primed Decision (RPD) model, the Data/Frame model of sensemaking, the Management By Discovery model of planning in complex settings, and the Triple Path Model of Insight. He developed methods including the PreMortem method of risk assessment, techniques for Cognitive Task Analysis, the ShadowBox training approach, and also pioneered the Naturalistic Decision Making movement in 1989. Dr. Klein has decades of work experience in dozens of work domains, including miltary, healthcare, and emergency response.
The company he started in 1978, Klein Associates, grew to 37 employees by the time he sold it in 2005. He kicked off his new company, ShadowBox LLC, in 2014. His hobbies include handball, watching movies, and the Asian game of Go.
You can find all of Gary's books, publications, and more at www.gary-klein.com
Helen Altman Klein
Helen Altman Klein, Ph.D. is Senior Scientist at MacroCognition LLC and at ShadowBox LLC. She is Emeritus Professor of Psychology at Wright State University, where she served as member of the graduate faculty and as the Director of the Applied Behavioral Science Program.
Dr. Klein’s research has used both field observations and Cognitive Task Analysis interviews to explore the perceptual, cognitive, and social demands presented by complex tasks in natural domains. These domains have included civil aviation, military command and control, health care management, law enforcement, and others. She observed and conducted interviews at The Stabilization Force (SFOR) in Bosnia and developed training for U.S. personnel working with NATO forces. She has also undertaken research with participants from Britain, Japan, Korea, Taiwan, Panama, Malaysia and the Arab Middle East. These experiences provided the basis for Dr. Klein's Cultural Lens Model that describes behavioral, cognitive, and social differences among cultures and their implications for cross cultural interactions.
Laura G. Militello
Laura is a Senior Scientist at ShadowBox LLC. Laura is a leading authority on cognitive task analysis (CTA) methods – the tools and techniques for uncovering human cognition. She has extensive experience conducting CTA across a broad range of domains including helicopter rescue pilots, social workers, pararescue jumpers, and primary care clinicians. Ms. Militello contributed to the development of a set of applied cognitive task analysis methods (ACTA) for use by practitioners and she has conducted more than 20 cognitive task analysis workshops for human factors professionals and students. She co-founded Applied Decision Science LLC, a research and development firm that studies decision making in complex environments. She co-authored Perspectives on Cognitive Task Analysis: Historical Origins and Modern Communities of Practice, a popular reference for CTA methods. Her applied research includes the design of decision support tools and training, user interface design for medical informatics and medical devices, as well as military systems. Laura enjoys running, cooking traditional Italian foods, and playing Pokemon GO with her nieces and nephews. Laura received her M.A. in Experimental Psychology and Human Factors from the University of Dayton in 1995.
John F. Schmitt
John F. Schmitt is a former Marine Corps infantry officer. As a captain, he authored Warfighting, the manual that introduced the Corps’ new Maneuver Warfare operational doctrine and became the manifesto for the Marine Corps reforms of the 1990s. Warfighting has been reprinted commercially as a management guide for business leaders. He invented and popularized tactical decision games (TDGs), which have become a staple of Marine Corps training and have been exported to other domains. In 1994 he authored Mastering Tactics: A Tactical Decision Games Workbook. He has authored hundreds of TDGs.
Since leaving active duty in 1993 he has consulted on wide variety of doctrine, future concept, training, education, technology and institutional reform projects for military and other clients. He has designed and implemented several decision skills training programs with Gary Klein in over 20 years of collaboration. In 1999 he and Klein developed the Recognitional Planning Model, a staff planning methodology based on Klein’s RPD model. He is a recognized authority on systemic operational design, the planning process designed to resolve highly complex, “wicked” problems through systems thinking.
His hobbies include cycling, soccer, reading and arguing with Gary. He coaches the High School of St. Thomas More girls’ soccer team in Champaign, Illinois, where he resides with his wife, three children and two cocker spaniels.
Joey Borders is a Research Associate and Project Manager with MacroCognition LLC and ShadowBox LLC. His research concerns decision making in complex and uncertain work environments, and exploring the cognitive gaps between novice and expert mental models. He has led ShadowBox training efforts with organizations in the petrochemical, military and law enforcement domains.
Joey holds a M.S. in Human Factors Psychology at Wright State University, where he is studying visual expertise and applying neuroergonomic approaches to examine applied aspects of high-level vision. Apart from work and school, he enjoys playing guitar, attending concerts and running.
Emily Newsome is a Research Associate at MacroCognition LLC and ShadowBox LLC. Her ShadowBox research specialties include Child Protective Services and Nursing Education. An alumna of Wayne State University in Detroit, MI, she speaks fluent German and loves to travel. She plans to one day attend graduate school in Industrial-Organizational Psychology or a related field.
Adam Zaremsky is a Research Assistant with ShadowBox LLC. He graduated from Kenyon College in 2015, where he received his BA in Psychology. He spent his post college years broadening his horizons, seeking real-world experience outside of the world of academia. He found this as an Assistant Mortgage Consultant for Guaranteed Rate Inc. in Chicago, and then as part of the team leading the not-for-profit YS Federal Credit Union, providing comprehensive financial services to the town of Yellow Springs. His continued interest in Cognitive Psychology has brought him to the ShadowBox team, where he hopes to further pursue the research fields of Metacognition and Industrial-Organizational Psychology.
He loves jogging, cycling, hiking, playing video and board games. He is especially passionate about playing music and performing theatre. He will gladly talk your ear off about either if presented the chance.