Insights
In or Out? How We Decide Under Uncertainty
In fast-moving situations, what feels like truth may just be the first plausible story our brain assembles from incomplete information.
We create training to improve decision making.
Approach
We illuminate the cognitive dimension.
We focus on addressing the cognitive dimension through our work.
Learn About Our Approach
Services
Our solutions accelerate expertise.
We offer a range of services to fit your organization's distinct needs. From custom training to delivering workshops, we are anything but standard procedure.
Learn About Our Services
Our Work
We help our clients improve insights.
We take pride in our innovative methodology that helps personnel adapt to uncertainty and time pressure.
Learn About Our Case Studies
Learning Center
Introducing the ShadowBox Learning Center
We developed an online hub for decision making and expertise learning content to improve cognitive skills.
Learn More About Our Learning Center
Insights
Guarding Against Fixation, Leaning on Stories: Cognitive Expertise in the Emergency Department
Accurate diagnosis in the ED depends on more than medical knowledge—it relies on noticing subtle cues, anticipating how conditions may evolve, and revisiting assumptions before they become problematic.
Insights
6 Principles of Effective Feedback
Feedback isn’t about reinforcing behavior, it’s about shaping cognition. When done well, it helps people make sense of complex situations, refine their mental models, and adapt under real-world conditions.
Insights
Oblivious
Many talented scientists had the data needed to make sense of DNA, yet none recognized the insight that Watson and Crick eventually assembled. Gary Klein examines why leading researchers missed a breakthrough in plain sight and what their failures reveal about barriers to insight.
Insights
The Untapped Power of Storytelling in High-Reliability Organizations
An anecdote circle at a refinery revealed what many organizations overlook: storytelling is a powerful and underused tool for strengthening judgment, safety, and learning across a workforce.
Insights
RPD: A Memoir
John F. Schmitt recounts how the Recognition-Primed Decision model validated his instincts, reshaped his understanding of battlefield command, and helped inform Marine Corps doctrine.