Handling Training Requirements When Expertise Becomes Outdated

Gary Klein reflects on several necessary organizational changes in response to emerging events, such as the COVID-19 pandemic. He suggests ways expertise and training can evolve from these emerging, fast-paced situations.

In the final section of Gary’s medium.com essay, he outlines several changes organizations can make to combat the difficulties of accelerating expertise and skill development. He argues that these changes will better prepare organizations for unpredictable events in the future such as the next global pandemic.  

Resilience and the ability to adapt swiftly proved to be paramount during the COVID-19 pandemic across many industries. Anticipatory thinking also became a critical component of an organization’s ability to adapt and change courses as needed. Similarly, the ability to quickly and effectively share information and syphon through misinformation became equally as important as new discoveries were made. 

Flexible training tools such as Tactical Decision Games (Learn more by downloading a free copy of Mastering Tactics by John Schmitt) and different versions of the ShadowBox method such as ShadowBox Lite and Cue-Detect (Learn more about our approach here) can also aid in preparing organizations for unexpected events in the future, as they are highly customizable. These tools provide learners with a way to explore new scenarios, aggregate insights, and revise mental models as needed. 

Revisit Gary’s original essay for more details on re-conceptualizing expertise, implementing Just-in-Time training, and exploring the concept of adaptive expertise. Together, these ideas represent a new direction for understanding the evolution of expertise and how it can help us prepare for the future.