News and Updates

Insights

Feedback isn’t about reinforcing behavior, it’s about shaping cognition. When done well, it helps people make sense of complex situations, refine their mental models, and adapt under real-world conditions.

Announcement

ShadowBox courses are now on Udemy, giving you flexible, global access to our research-backed training in decision-making and expert performance—anytime, anywhere.

Insights

Breaking down the cognitive dimension to uncover the hidden skills behind expert decision-making and navigating complexity.

Announcement

Launching this week, the ShadowBox Learning Center will be a hub for naturalistic decision making content. Don't miss the first featured course, Gary Klein’s Masterclass in Practical Decision Making.

Announcement Recent Work

A Masterclass in Practical Decision Making, hosted by Gary Klein, set to launch online in 2024!

Insights

Knowledge management and elicitation are key components to understanding and improving expertise. Despite being a foundational aspect of expertise, tacit knowledge, because it can be difficult to articulate and define, is often missed or blatantly dismissed.

Insights

Why do so many organizations continue to focus on reducing errors instead of cultivating insights? Our colleague, Micah Condon, discusses the importance of insights and the role insights play in boosting innovation and accelerating expertise.

Announcement

The 17th International Naturalistic Decision Making conference will be held July 1-5th, 2024 in Auckland, New Zealand!

Insights

Reza Jalaeian discusses common challenges instructional designers face when creating effective, efficient, and engaging instruction and how the ShadowBox method can aid in attaining all three.

Insights

In part two of this four-part series, we revisit Gary Klein’s discussion of emerging and rapidly changing phenomena, such as the COVID-19 pandemic, and how these patterns have provided new insights about the nature of expertise.