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Gary Klein Blog Post: Getting Smarter

November 6, 2018

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A week with Chevron Phillips

October 2, 2015

Gary, Joseph, and I made a trip to the Chevron Phillips Chemical Pasadena, Texas plant this week to learn more about what it really takes to be an expert in the petrochemical domain. During the trip, our team conducted several Cognitive Task Analysis (CTA) interviews to uncover the cognitive challenges of a board operator. We also had the great opportunity to take a tour of the plant - which brought everything that we'd been hearing about to life.


Not surprisingly, there is a lot involved in managing such a complex process and keeping everyone at the plant safe. We plan to use what we gathered over the past four days to inform the development of several ShadowBox training scenarios. We look forward to continuing this collaboration over the next few months!




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Dr. Gary Klein
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